Please email support@............com to report issues such as technical problems or incorrect product delivery.
Internal Investigation
Our team will review transaction logs including 3DS verification data and access logs. If the claim is valid, we may provide a replacement, store credit, or a refund at our discretion.
Chargeback Protection
We provide transaction records, delivery logs, and 3DS authentication evidence to payment processors to resolve unauthorized or fraudulent chargebacks.
3. Privacy Policy
Payment Security
We do not store full credit card information on our servers. Payments are processed through PCI-DSS compliant gateways using SSL encryption and 3D Secure authentication.
Data Usage
We collect limited transaction metadata such as email address, IP address, and download activity solely for secure delivery, fraud prevention, and dispute resolution.
4. Contact Us
For inquiries, technical support, or issues related to your order, please contact
- Email: support@digippp.com
- Operating Hours: Monday - Friday, 08:00 - 16:00 (Hong Kong Time / HKT)
- Response Time: Within 24-48 business hours